How will you ship my order?

Orders will be shipped via USPS Ground Advantage. Depending on your order, items will be sent out in one of the packages listed below:

Rigid Mailers - Stamped Mail

• To reduce customers' shipping costs, we offer a free stamped mail option for orders containing a single bookmark, card, or postcard set ONLY.

• Stamped mail does not come with tracking.

• If you would like to order one of the items listed above with tracking, you can select Economy shipping at checkout. This option is not free.

Rigid and Poly Mailers - Labeled

• Most products will will be shipped via a labeled rigid or poly mailer, which comes with tracking information.

• Labeled mail orders will typically arrive between 5-8 business days.
  

Shipping Tubes for 11x17 Prints

• 11 x17 (poster-sized) prints will be packed into cardboard shipping tubes (18"L x 3"W x 3"H).

• If you purchase other items in addition to 11 x 17 prints, your order will be shipped in multiple packages with separate tracking numbers - due to the dimensional constraints of the shipping tubes.

• The shipping charge shown at checkout combines the total cost of the shipping tube and other package(s) in your order.

When will my order ship out?

Once your order is placed, it will be shipped within 7 business days.

Why is shipping so expensive?

We do not make any money from shipping fees. The fees at checkout reflect the cost of purchasing labels from USPS, as well as the cost of packing and shipping materials.

In order to lower shipping costs for small/flat orders, such as postcard sets or single greeting cards, we have included the option of shipping via untracked stamped mail.

Do you ship internationally?

Not yet, but we plan to in the future. Please stay tuned for updates via email and Instagram / Bluesky.

Can I cancel or refund an order?

After completing your purchase, a small screen will appear, which gives you the option to cancel your order for up to 1 hour.

After the 1-hour window has passed, we are unfortunately unable to accommodate "change-of-mind" cancellations, returns, and refunds.

Missing & Damaged Packages

Once your item has been handed over to USPS, any issues with your delivery are unfortunately out of our control. However, we want to do our best to ensure that all of our customers are happy with their purchases.

As a small business, the cost of refunding missing and/or damaged packages can be significant, so we appreciate your patience and cooperation in the unfortunate event that your order has been lost or damaged in transit.

Please note that USPS Ground Advantage shipment claims cannot be filed until 15 days after the initial scan at the origin post office.

Missing Packages:

If you believe that your package is missing, we recommend the following steps:

• Waiting 1-2 days to see if the item arrives. Sometimes USPS marks packages as "delivered" before they actually arrive.
• Checking with any neighbors, family members, or roommates to see if they might have your package.
• Sending your order number, shipping tracking number, and any other relevant order information to us at: orders@noranekoprints.com.

Please allow 2-3 business days for us to contact USPS with your order information.

We will do what we can to help track down your package. If USPS is unable to locate your delivery, we will issue a full refund.

Damaged Packages:

If your items have been damaged in transit, please send the following information to us at: orders@noranekoprints.com

• 2-3 clear photos of your damaged items.
• Order number
• Shipping tracking number
• Any other relevant information

We will review your email, and either offer a partial refund or a discount code/store credit for future orders.

Returned Packages

Please double-check your address before placing your order. If your order is returned to us, we can offer one of two options:

• We can resend your items, and charge you for the additional shipping cost.
• Depending on the condition of the products, we can issue you a partial refund less the shipping costs.

What sizes are your art prints?

Our standard print sizes are

• 8 in x 10 in (20.32 cm x 25.4 cm)
• 11 in x 17 in (27.94 cm x 43.18 cm).

Painted Shikishi boards are 4.75 in x 5.25 in (12.07 cm x 13.34 cm).

Variations in artwork for hand-painted products

We sell handmade items, including painted Shikishi boards, cards, and bookmarks. Since these are all hand-painted by Noraneko, there will be slight artwork variations in the products our customers receive vs what is listed on our shop site.

Pilaf doesn't have opposable thumbs, so we certainly don't want her to take over paint duties...at least not yet...

What are "B-Grade" products?

"Grade" refers to the quality of the product. Inevitably, there are occasional imperfections with both handmade and manufactured products. In order to price our products fairly, we have split them into "Grade A" and "Grade B."

Grade A refers to products with no flaws / standard items. These will be listed and sold at the original price.

Grade B refers to products with a few visible flaws. Some of these flaws might include inconsistent printing on tote bags or imperfect card folds lines. Since these imperfections do not affect the overall usability of the products, and since we aim to minimize waste and cost - we have listed them at a discounted price.

Restocking Timelines

Since a number of our items are handmade, they are made in smaller quantities. We regularly replenish these items, but the restock times may vary.

If you would like to be notified when an item is back in stock, please click the "Notify Me" button on the product listing, and enter your email address.

Do you take commissions?

Unfortunately, we currently do not accept commission requests. If this changes in the future, we will communicate open commission slots and pricing information via Instagram / Bluesky.

Email Contact: orders@noranekoprints.com

We do our best to ensure that all of our customers are happy with their purchases. However, if you have an issue with or questions about your item(s), please feel free to contact us using the form below.

Please include your order number and any relevant product photos in your message.

When can I expect a response to my inquiry?

With the exception of holidays, we read and respond to emails:

• Mondays-Fridays 5:30pm-8:30pm (US Central Time)
• Saturdays 7am-11am (US Central Time)

You should expect a response within the same week. However, if you have not received a response, please be sure to check your junk mail. Otherwise, please do not hesitate to send us another email.